Refund policy
Returns & Exchanges:
We want you to love the purchase you made. If you are not completely satisfied, you may return your purchase within 7 days of delivery for a full refund or exchange, subject to inspection.
Inspection Window:
You may return an eligible watch within seven (7) days of delivery for a refund of the purchase price. The window starts on the carrier’s first recorded signed delivery.
What “eligible” means - watches
- The watch is in the same condition we shipped: unworn, unaltered, unscratched.
- No bracelet sizing, no strap or buckle changes, no polishing.
- All items that shipped with it come back: boxes, booklets, hangtags, cards, links.
- You requested a return authorization by email before shipping it back.
Pre-owned watches described as worn are sold as described. They are not returnable for a change of mind unless the listing was materially wrong. If we misdescribed the watch, it is returnable regardless of condition category.
Designer Goods:
The same seven-day window applies, provided the item is unused, with all cards, dust bags, and packaging. Items that show wear, odor, or missing date codes are not eligible.
1. Email [EMAIL] with your order number and the reason.
2. Wait for a return authorization. Do not ship until you have one.
3. Ship fully insured, with tracking and signature required, to the address we provide. You pay return shipping and insurance.
Uninsured returns travel at your risk. A watch that comes back damaged in transit is not a refundable watch.
After we inspect the return, we refund the purchase price to the original payment method. Outbound shipping, if charged, is not refunded unless the return is our error. Chargebacks filed before you contact us delay everyone and may void a goodwill return.
- Watches altered after delivery
- Watches missing papers or packaging that were part of the listing
- Pieces marked final sale in writing
- Returns started after the seven-day window, except where the listing was wrong